All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Exchange Policy.
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order.
Please refer to our Returns and Exchange Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Exchange Policy.
Phonix Wings Fly was born out of a dream to make global travel accessible, enjoyable, and seamless for everyone.
With years of experience in the travel industry, our founders envisioned a company that not only provides comprehensive travel solutions but also creates personalized experiences tailored to each traveler’s unique needs and desires.
Today, Phonix Wings Fly stands as a testament to that vision, dedicated to turning your travel dreams into reality.
