FAQ

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We offer a variety of tours to suit different interests:

• Cultural Tours: Explore historical sites, museums, and local traditions.
• Adventure Tours: Engage in activities like hiking, biking, and climbing.
• Relaxation Tours: Enjoy spa retreats, wellness resorts, and scenic beach getaways.
• Food & Drink Tours: Sample local cuisines and beverages.
• Wildlife Tours: Experience safaris, bird-watching, and nature reserves.

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Booking a tour is easy! You can:

• Online: Use our website’s booking system to select your tour and dates.
• Phone: Call our customer service team for assistance.
• Email: Send us an email with your tour preferences and details. Once booked, you’ll receive a confirmation email with all the necessary details.

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The tour price generally includes:

• Accommodation: Hotel or lodging as specified in the tour.
• Transportation: Transfers between destinations and activities.
• Meals: As mentioned in the tour itinerary.
• Guides: Professional tour guides, if applicable.
• Entry Fees: To attractions and activities listed in the itinerary. Check the tour details for a complete list of inclusions and exclusions.

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Packing depends on your tour and destination. Generally, consider:

• Clothing: Appropriate for the weather and activities.
• Footwear: Comfortable shoes for walking or specific activities.
• Toiletries: Essentials and any personal medications.
• Travel Documents: Passport, visa (if required), and travel insurance.
• Electronics: Chargers, adapters, and a camera. Refer to the specific tour itinerary for any special packing recommendations.

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Yes, many of our tours can be customized to fit your interests and needs. Contact us with your desired changes, and we’ll work with you to tailor the itinerary.

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Our cancellation policy varies by tour. Generally:

• 30 days or more: Full refund minus any administrative fees.
• 15-29 days: Partial refund, with a fee applied.
• Less than 15 days: No refund or partial refund depending on circumstances. Please review the specific tour’s terms and conditions or contact us for detailed information.

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We recommend purchasing travel insurance to cover unexpected events. Insurance can be arranged through our partners or your preferred provider. Coverage typically includes medical emergencies, trip cancellations, and lost baggage.

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Many of our tours are family-friendly, but some may have age restrictions or may not be suitable for very young children. Please check the tour details or contact us to ensure the tour is appropriate for your family.

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We prioritize your safety and follow local health guidelines. This includes:

• Sanitization: Regular cleaning of transportation and accommodation.
• Health Checks: Adherence to health and safety protocols.
• Emergency Support: Access to medical assistance if needed. Check our website for the latest updates on health and safety measures.

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Please inform us of any dietary restrictions or allergies at the time of booking. We will do our best to accommodate your needs, though options may vary depending on the tour and destination.

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You can reach our customer support team:

• Phone: Call us during business hours.
• Email: Send an email to support@phonixwingsfly.com.
• Live Chat: Use the live chat feature on our website for immediate assistance.

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Yes, we offer discounts for group bookings. The discount amount depends on the group size and tour. Contact us for more details and to discuss your group’s needs.

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Changes to your booking are possible, subject to availability and any applicable fees. Contact us as soon as possible to request modifications and receive updated details.

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We strive to accommodate all travelers. If you have special needs or accessibility requirements, please inform us at the time of booking so we can make the necessary arrangements.

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We welcome your feedback! After your tour, you’ll receive a survey where you can share your experience. You can also leave a review on our website or contact us directly with your comments.